When we started entrustIT in 2006, we’d been working in large organisations delivering IT to thousands of people all over the UK. On our way to learning how to deliver enterprise IT at that sort of scale we made every mistake imaginable (and a few you can’t).
Finally encouraged to continue our education elsewhere, we imagined how different it could be for smaller organisations if they had access to the same sort of technology platforms and technical experience as the really big players.
We looked at what we’d been doing for our ex-employer and realised that it could be improved, so we went away for 6 months and built something new. Something designed from the ground up to be shareable, scalable and as secure as possible.
We thought it was pretty good and that people would buy it .. we just needed a plan and a nifty name to get us started.
It was at this point that we realised that we were a lot better at the technical stuff than the clever marketing bit.
After a lot of truly terrible options were discarded we hit upon a name that we felt described our service and our ethos. entrustIT, because as we like to say, trust has always been the heart of our business.
We weren’t yet a cloud business, because the cloud didn’t exist but we were doing all the things that people would come to expect from cloud : self-service provisioning, usage based billing, auto-scaling, multi-tenancy, disaster recovery, failover.
At first it was a hard sell, potential customers couldn’t see how it could work, what was different about it, or why it was better than “doing it yourself”. But, a few brave souls were willing to dip their toes in the water & they helped to get us started. We’re proud to say that almost all of the customers we acquired in the first two years are still with us .. 12 years on.
We’re not a perfect organisation, because nobody is, but we do remember that every month our customers get a visible reminder of our relationship when their bill arrives. That reminder ensures we constantly seek to improve because every month they have a choice.. us, or someone else.
Over the past 12 years, 97% of them have continued to choose us.
In pursuit of excellence, we gained ISO certifications in quality (9001) and security (27001); we were accredited against the Cloud Industry Forum code of conduct; and nominated for many awards.
But we’ve never lost sight of our customers and our responsibility to do our best for them.
For more than a decade we have worked tirelessly to make IT as resilient as possible for all organisations. Here are some of the highlights of our journey so far :
- we built our first subscription-model data-centre facility & obtained our first customers
- we acquired a new datacentre facility and the business portfolio of Extrasys, doubling our hosted desktop base
- we acquired MLJ Creative Technology (now rebranded entrust Creative Technology), enabling us to add on-premise support for our customer base.
- we incorporated entrust IT North America and opened an office in Boston, USA to serve the needs of US and Canadian customers, matching our datacentre facilities to customer geography in anticipation of changes in compliance requirements.
- we achieved ISO 9001 and 27001 certifications, the industry standards of quality and security respectively, and were accredited by the Cloud Industry Forum
- we acquired a majority stake in Tiva IT Solutions Ltd, an IT support company based in Surrey, covering businesses in Surrey, Hampshire & Sussex.
- We acquired a majority stake in Serval Systems Ltd, an IT support company based in West Sussex, covering businesses in London, Sussex & Kent
If you’re a commercial or not-for-profit organisation with more than 20 workstations and you think your values might fit with ours, then come and talk to us about how we could transform your IT delivery for the 21st century.
We promise you’ll be glad that you did.
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