IT Support

Our IT Support package goes deeper than most. We get to know your business inside out, which includes understanding your goals, your limitations, and your preferences. We cover support for the following.

Key areas of SupportIT

Fix-on-fail for your hardware

Including PC/Mac, Printers, Networking Equipment, Servers, Cloud CCTV, VoIP.

Monitoring

We monitor your infrastructure to proactively detect and resolve faults.

Telephone Support

Our team is available up to 24/7 x 365 to handle support issues.

On-Site Support

Our team is available for callouts, both routine and emergency.

Consultancy & Strategy

Take advantage of our expert team to get recommendations and long-term strategic planning.

Hardware procurement

We have a close relationship with hardware suppliers to get you the latest equipment at preferential pricing.

Third-party software support

We can support third-party software, or at least work with the provider.

The IT Support your business needs to succeed

Computers and technology are an essential part of business, yet many companies do not get the IT Support they need to get the most from their investment. Too frequently, companies muddle through without dedicated support, or with an IT Support team that cannot meet their needs.

It doesn’t have to be that way.

The entrust IT Group are an ever-expanding network of IT Managed Service Providers operating across the UK. We learned early on that when dealing with an IT Support provider, companies value that ‘local feel’ of a closeby organisation. Therefore, we decided to maintain that feeling on a nationwide scale. Unlike most ‘local’ support providers, the entrust IT Group have vast professional experience. We work with anything from SMEs to large corporate organisations with offices around the world. The support you receive is cutting edge whatever size you are.

Our team is headed by IT professionals with decades of experience in FTSE 100 companies between them. They understand the importance of getting results, and the bottlenecks bad IT can be responsible for. The entrust IT Group is comprised of a multi-level team of IT engineers, each with a range of IT accreditations. Our companies use the ITIL framework, a set of detailed practices for IT service management that focuses on aligning IT services with the needs of business.

Can your IT Support provider do that?

There are so many IT providers offering support. All will claim to solve your problems, but most will fall short. They do not have experience dealing with the demands of growing companies, or the tools required to proactively support your needs. As a result, you are left frustrated. It always feels like your support company are playing catch-up with the demands of your team.

By contrast, the network at the entrust IT Group have a tried-and-tested support strategy. Our team have helped companies like Harvey Jones Kitchens, Neville Johnson, Bath Store, Samsic, BBC, Land Rover, and Capita succeed. Our team are comfortable in high-pressure environments where results matter. We thrive in complexity.

Who will benefit from a joined-up IT strategy?

The short answer is that every company can find benefit from a well-crafted and professionally supported IT strategy. However, if the following describes your company, you are being held back from sustainable growth by your IT. We can fix that for you.

An SME with growth plans
A company without a dedicated IT team
A company with an overstretched IT team
A large organisation that requires tried-and-tested solutions to beat off the competition
A company seeking to implement a flexible working strategy

We are always accountable to you

Uniquely, entrust IT Group policy is to assign two account managers to all of our customers. This policy maximises contact between our team and yours. Your Account Manager acts as a liaison for business issues, such as billing, strategy and service delivery. Typically, the Account Manager is the primary contact. We also provide a Technical Account Manager (TAM), who acts as a liaison between the customer and service team. The TAM’s role is to manage projects, expedite support requests and act as main point of contact for purely technical issues. Therefore, you always have someone closely associated with your company only a phone call away. Above all, we can always be held to account. Thus, our service must always be exceptional.

As much (or as little) as you need

Our IT Support Services comes in three packages – from the most basic, to all-inclusive:

PAY-AS-YOU-GO

We make an initial visit to get to know your IT setup, and to install tools that will enable us to help you if you get into difficulty. Then when problems arise, you just call us up and we charge you based on the time we spend resolving your problem – even if we have to come to site to do it.

FIX-ON-FAIL (most popular)

An annual support contract that provides peace of mind in the event that something goes wrong with your IT. We charge based on the number and type of items you want protected and when they fail, we will repair or provide a temporary replacement to get you back up and working again. Your only extra charge is for parts or replacement equipment if the item cannot be repaired, our time is covered. As a result, you have predictable spending.

ALL-INCLUSIVE

This includes all the benefits of “fix on fail” coupled to regular scheduled site visits by an engineer. We undertake preventative maintenance (applying updates, patches etc) plus we handle your change requests; meaning that you don’t have to allocate this responsibility to a member of staff. This is preferred by multi-site organisations. For example, retail organisations with many shops/showrooms appreciate more regular face-to-face visits.

Those who work with us, love us…

IT SUPPORT INSIGHTS

The top 10 benefits of outsourcing IT support

Whether you’re a legal firm, manufacturing company, architect, or hair salon, you will rely on technology in some way. The trouble is, keeping up with advancements can be time-consuming and a challenge for any business. There are many advantages of outsourcing your IT support, but here are the top 10.

7 common misconceptions surrounding Managed Services

Despite the fast-growing deployment of Managed Services across the globe, there are still many misconceptions that stop people from considering this as an option for their business. In an attempt to set your mind at ease, we have put together 7 of the most common myths about Managed Services.

6 crucial things to look for when choosing an IT provider

If you’re considering outsourcing your technical support to a third-party IT provider, how can you make sure you select a company that delivers real value to your business and your customers? There are so many choices – all claiming to fix your problems. That’s why in this blog we discuss what you need to look for.