About Harvey Jones
Harvey Jones Kitchens has been established for more than twenty-five years, and in that time have designed and handcrafted more than fifteen thousand kitchens.
Harvey Jones has recently enjoyed a period of expansion, with a surge in orders and the opening of new showrooms – from 10 to 29 in just 3 years. The company had relied on a small IT services company to maintain and support its IT systems but this growth, combined with a need to rationalise its IT infrastructure meant that Harvey Jones needed a strategic partner to carry it forward.
“Our existing support company had worked hard but could not provide the services and support that we now needed,” explained Darren Woolsgrove, Harvey Jones Chief Operating Officer. “We had no corporate-wide IT infrastructure; each showroom had its own, isolated network but there was no real integration across showrooms and with head office. As a business, we had focused on growth and customer service but we had reached a point where the lack of an integrated infrastructure was affecting our operations.”
The solution implemented by entrustIT now matches the organisational needs of Harvey Jones. Major issues included the migration of emails from Microsoft Outlook to Microsoft Exchange, the need for a completely secure, easy-to-use and password authenticated access to the centralised information repository and shared diaries to allow for installation, planning and the manufacturing arm of the business to work in harmony and deliver the perfect kitchen to each customer.
“We were very impressed with entrustIT, they took the time to get to know our business, understand our issues and objectives, and put forward a proposal that would deliver against both our immediate and long term objectives.”
– Darren Woolsgrove, COO