DeNovo Marine are specialists in insurance and risk management for the world-wide leisure and boating industry. Their Yacht and Pleasure Craft policy provides cover for sailing yachts and motor cruisers, while their Quaysider’s Policy is specially designed for boat builders, boat dealers and distributors, repair yards, marinas, sail makers, marine equipment suppliers and harbours. The company commenced training in 2002 and handles over 2000 policies. De Novo trades via dedicated e-commerce websites through a network of intermediaries and also directly with boat owners and the marine trade. The internet trading platform is central to the company’s business – from initial quotation, through client proposal and credit card fee processing to electronic delivery of certificates and policy documents. The platform also delivers comprehensive facilities to enable underwriters to review, amend and approve policy proposals.
As Paul Geare, De Novo’s IT Manager, explains, “The e-commerce stuff is just vital to our business – without it we just couldn’t trade”. De Novo therefore needed a partner that could provide a reliable, high quality hosting service and with the technical skills to support De Novo’s business. “We initially went with a well known hosting company, purely on the basis of their brand”, says Geare. In the event, Geare found that De Novo were unable to obtain the kind of commitment and the level of support their business needed. Eventually, De Novo decided to seek a new hosting partner – one better able to offer the kind of dedicated and personalised support that DeNovo needed for this mission critical aspect of their business. They approached entrustIT
At entrustIT, secure, reliable and responsive hosting facilities are at the core of our portfolio. We are able to deliver an almost limitless range of hosted solutions to our customers. As Geare recalls, “Some of our code is very complex – the underwriter’s code for example is over 9,500 lines. But we just handed everything to entrustIT’s technical team, they implemented on their servers, and since then, it just works!”
To find out more, download the Denovo Case Study