IT Support
The IT Support your business needs to succeed.
Seamless technology
It’s not a luxury, it’s a strategic imperative. Yet, many organisations grapple with IT inefficiencies that erode productivity, expose vulnerabilities, and hinder agility.
Do you recognise some of these common problems in your organisation:
- Fragmented infrastructure: Legacy systems, siloed data, and inconsistent service disrupt operations and impede growth.
- Cybersecurity anxieties: Data breaches and security threats pose existential risks, demanding robust and proactive defense.
- Limited IT expertise: Internal resources may struggle to keep pace with evolving technology and complex business needs.
- Unaligned IT strategy: Disconnect between IT and business goals hinders strategic objectives and ROI maximisation.
Award-winning IT Support
Hardware Support
Including PC/Mac, Printers, Networking Equipment, Servers, Cloud CCTV, VoIP.
Monitoring
We monitor your infrastructure to proactively detect and resolve faults.
Telephone Support
Our team is available up to 24/7 x 365 to handle support issues.
Electrical
Use data-driven insights to make informed decisions and drive growth. We provide data analytics solutions to help you understand your business better and identify opportunities for improvement.
On-Site Support
Our team is available for callouts, both routine and emergency.
Consultancy & Strategy
Take advantage of our expert team to get recommendations and long-term strategic planning.
Hardware procurement
We have a close relationship with hardware suppliers to get you the latest equipment at preferential pricing.
Third-party software support
We can support third-party software, or at least work with the provider.
Support in Numbers
27,000
Support Tickets Handled in 2022
50.07mins
Average Time to Close
27,000
Support Tickets Handled in 2022
50.07mins
Average Time to Close
Resolved by 1st Tech
Resolved at 1st Contact
Re-open Rate
Resolved within 1st Hour
Can your IT Support provider do that?
Selecting the right IT support provider is a critical decision, demanding careful consideration beyond vendor claims.
Ultimately, it’s about finding a trusted partner who safeguards your business with expertise, reliability, and value.
At entrustIT, we offer the confidence you deserve:
- Business Acumen: Our leadership, steeped in experience from boardrooms of large companies, understands the strategic importance of seamless IT.
- Proactive Approach: We leverage advanced monitoring tools to pre-empt issues before they impact your operations.
- Tailored Solutions: We customise our support to your specific needs, delivering effective service without unnecessary costs.
- Proven Excellence: Our commitment to quality is recognised by industry awards, reflecting our dedication to exceeding expectations.
Support FAQs
Q: Do you really offer a proactive service?
Q: How does your pricing work?
Q: Who do you typically work with?
Q: Will you lock us into a contract?
Q: How do I know I can trust you with my IT support?
Q: What does your IT support cover?
As much (or as little) as you need
Our IT Support Services comes in three packages – from the most basic, to all-inclusive:
PAY-AS-YOU-GO
We make an initial visit to get to know your IT setup, and to install tools that will enable us to help you if you get into difficulty. Then when problems arise, you just call us up and we charge you based on the time we spend resolving your problem – even if we have to come to site to do it.
FIX-ON-FAIL
(most popular)
An annual support contract that provides peace of mind in the event that something goes wrong with your IT. We charge based on the number and type of items you want protected and when they fail, we will repair or provide a temporary replacement to get you back up and working again. Your only extra charge is for parts or replacement equipment if the item cannot be repaired, our time is covered. As a result, you have predictable spending.
ALL-INCLUSIVE
This includes all the benefits of “fix on fail” coupled to regular scheduled site visits by an engineer. We undertake preventative maintenance (applying updates, patches etc) plus we handle your change requests; meaning that you don’t have to allocate this responsibility to a member of staff. This is preferred by multi-site organisations. For example, retail organisations with many shops/showrooms appreciate more regular face-to-face visits.
IT Support Brochure
Use our FREE brochure to discover how ‘SupportIT’ goes further than the typical IT support contract to give you peace of mind your business is protected should the unexpected happen.
5 – 10 minute read
CASE STUDY
Bourne Group
Bourne Group had partnered with a Managed Service Provider (MSP) that demonstrated strong potential, embarking on a big project to enhance IT security. However, the dynamics shifted when the MSP was acquired by a larger organisation.
View Study
I used to feel an underlying fear when I thought about our IT. I don’t feel those concerns anymore. entrustIT deliver what they say they are going to deliver… you can’t put a price on a calm mind.”
Howard Davis, Group Finance Director
Bourne Group
