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Research, by internet networking company Cisco, suggests that despite seeing the benefit of new technologies, 42% of small companies complain they receive insufficient after-sales support, while 41% feel they are not given the option of having products specifically designed for their own needs.

Bernadette Wightman, of Cisco, said: “Considering that 99% of businesses in the UK employ less than 250 staff, it is woefully inadequate for technology providers to be just providing products designed for businesses with 1,000 plus workforces.

“Clearly, once businesses have invested they need continued access to technical engineers, operating system software maintenance and easy to understand configuration instructions."

As well as having to overcome these obstacles, the research also revealed that 13% of small companies rely on their gut feeling when it comes to investing in new technology. The worst offenders are start-ups, where the figure rises to 21%.