Maximize the value of your IT solutions without adding to the workload of your organization. entrustIT Managed Services offers flexible opportunities for using our team of highly trained experts to manage, administer, and optimize your IT.

entrustIT Managed Services provides options for hosted or on-premise services for all your IT needs. End-to-end hosted services include application management, application administration, and our Continuous Improvement program within a fully secure IT infrastructure.

On-premise  managed services deliver the same benefits as our hosted desktop products with the ability to operate within your own IT infrastructure while our IT professionals administer your applications on a day-to-day basis. These services are based on the Information Technology Infrastructure Library (ITIL) framework. entrustIT Managed Services include:

Service Level Management
Planning, coordinating, monitoring, and reporting on Service Level Agreements along with ongoing evaluation of service quality versus contractual agreements.
Incident Management and Investigation
Support services to restore normal performance and minimize adverse impact on business operations, root cause analysis, and initiation of actions to improve/correct the situation.
Change Management
Application changes and upgrades, help with approval process, and determination of which changes should be deployed to the production environment to minimize disruption.
Release Alignment
Application functionality, skills assessments, role definition, mentoring planning, designing, building, testing, and deploying hardware and software components, along with preparation and coordination of new releases.
Capacity Planning
Resource, performance, demand and load management, capacity modeling and application sizing, and demand-based planning to support SLAs.
Application Administration and Continuous Improvement
Completion of core administrative functions within the application suite, regular reports related to application performance, and guidance on best practices and optimization strategies.